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lauram73's avatar
lauram73
Explorer | Level 4
4 years ago
Solved

No option for "make online only" when I right click my files

I have a professional DropBox account and I'm working on a Mac, OS 12.5.

I have several files that are sync'd locally that I would like to move off my hard drive and make online only. When I right-click on the folders, however, I'm not getting the option from the drop-down menu to make the files online only. Any suggestions?

Thank you!

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  • Jay's avatar
    Jay
    4 years ago

    Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for getting back to me, Sam.

     

    Can you check if you also have the 'Dropbox system extension' option enabled in your account settings here?

  • Sam S's avatar
    Sam S
    Explorer | Level 3
    4 years ago

    There are seven Dropbox options that come up when I right click on the file in my Dropbox folder; I'm not sure what is supposed to be there, besides "make online only," so not sure what else might be missing.

     

    I took a screenshot but can't share it here because it "exceeds the maximum allowed size" of 3 MB

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Sam S, how are you today?

     

    Are you only missing the 'make online-only' option, when you right click on a file in your Dropbox folder, or are other Dropbox options missing as well?

     

    If you could send us a screenshot of the options you see, I'd appreciate it a lot!

  • Sam S's avatar
    Sam S
    Explorer | Level 3
    4 years ago

    I have enabled the Dropbox Finder Extensions in my Mac OS Preferences, but I still am not getting the "make online only" option when I right click on the folder.  Trying to free up the hard drive on my MacBook Pro, as Dropbox tells me it's full.  I am a Dropbox Professional user.  Thank you.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    What options do you get when you right click a file in the Dropbox folder?

     

    A screenshot of this would be helpful!

  • dropsyfied's avatar
    dropsyfied
    Explorer | Level 3
    4 years ago

    I have Mac os drop box file extensions enabled. I do not get the make online only option when I right click.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Glad to have helped out, enjoy your weekend!

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?

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