No option for "make online only" when I right click my files

Hey Anja!

Can you try to send us the screenshots again, by attaching them to your reply instead?

You should be able to see a camera icon, after you click on the "reply" button here on the thread.

The camera icon should be right above the reply box.

Hi

Here are screenshots of 'hovering' over the icon and the right click on a file in my dropbox - online.

https://www.dropbox.com/preview/Screenshots/Sk%C3%A6rmbillede%202023-11-07%2010.10.55.png 

https://www.dropbox.com/preview/Screenshots/Sk%C3%A6rmbillede%202023-11-07%2010.13.08.png?context=content_suggestions&role=personal 

This was the best way - for me - to figure out how to upload screen shots.

Anja

Hey Anja! Sorry to jump in. 

Just to clarify, if you check the bottom part of your screen, where your clock settings are located, can you see a small Dropbox icon there? 

If yes, please try hovering once again, and send me a screenshot of what appears on your screen.

Also, I’d like one more screenshot of the options you see when right clicking on a file/folder within your local Dropbox folder.

Thanks!

Hi again

Thank you for the answer, but it didn't work. Hovering made no difference, nothing showed up. I've searched for 'system tray' and got some suggestions in Danish. Somehow I reached a box  in which Dropbox could search for dropbox files on my harddisk, and then I could mark them and tick a box saying 'only online'. I do not think I can find that again. So, I still do not know how to 'order' files to 'be only online' or view my system box. I think my dropbox version is quite old. How can I update? Do I have to download dropbox again? 🙂

Hey tartaronne, thanks for bringing this to our attention.

Can you please check the sync status and version of the Dropbox app?

You can hover over the Dropbox icon in your system tray for this info.

Also, are you missing other Dropbox right-click options or just the "make online-only" one?

Hi

As far as I remember, I could turn on 'online only' both for folders and for single documents, photos and soundbites by 'right-clicking' on a file or a folder. Now there is no option for 'online only' on my pc (microsoft) or in dropbox online when I 'right-click'. And I've looked through different places but no smart sync or online only. Where did I go wrong - or have you altered how to access that feature? Anja

Sorry to see you're having this issue, JHOLLAND.

Firstly, can you let me know the sync status and version of the Dropbox app on your computer?

You can see that by hovering over the Dropbox icon in your system tray/menu bar.

Is only the option to make your files online-only that's missing, or are you missing all Dropbox items when you right-click on your files in the Dropbox folder?

Hello.  I am having the same issue  - no option to make online only.  You gave some advice about checking the extension that worked for someone else. Could you please explain how to do that for me? 

Hey DeLaChuck, sorry to hear about this.

Can you please clarify the desktop app's status and version as shown in your taskbar at the moment?

Is it 'up to date' or still syncing? 

i am running windows 10 pro and having the same issue of "no option for 'make online only' when i right click my files". i have read thru the posts and have not found a solution. i have a local 240GB HD and right now is saying i am out of space, it looks like its all dropbox files, but i did recently turn off all selective sync folder so nothing is synching to my local HD and updated my settings to online only, but i still cant delete the folders in windows explorer and when i am following thru this thread and process, i go to file explorer, then to dropbox, and right click one of the folders and there is no "make online only" in the dropdown, the only thing in the dropdown that is dropbox related is "send a copy..." i attached a screenshot... my ultimate goal is to free up the local HD space (screenshot attached).  any help is appreciated...