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lauram73's avatar
lauram73
Explorer | Level 4
4 years ago
Solved

No option for "make online only" when I right click my files

I have a professional DropBox account and I'm working on a Mac, OS 12.5.

I have several files that are sync'd locally that I would like to move off my hard drive and make online only. When I right-click on the folders, however, I'm not getting the option from the drop-down menu to make the files online only. Any suggestions?

Thank you!

desktop
dropbox business
Mac
sync
  • Jay's avatar
    Jay
    4 years ago

    Could you check if you've enabled the Dropbox extension in Finder in the Mac OS settings?

56 Replies

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  • tartaronne's avatar
    tartaronne
    Explorer | Level 3
    10 months ago

    Two years ago I just gave up getting an answer or a solution.  tartaronne

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Could you resume syncing and send me a screenshot of the options you get when you right click on your files inside the Dropbox folder charlotte c.11? 

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    11 months ago

    Hi there charlotte c.11 -- sorry to hear about this.

    Could you please clarify your device's OS version and the version and status of the Dropbox desktop app as shown in your menu bar/system tray?

  • charlotte c.11's avatar
    charlotte c.11
    New member | Level 1
    11 months ago

    Same. I can not get this to work and it's making my laptop unusable 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Indigillow, sorry to hear about this issue.

     

    Can you check the Dropbox sync status and version on your computer, to check if there are any syncing issues?

     

    You can find that info, by hovering over the Dropbox icon in your menu bar with your mouse.

  • Indigillow's avatar
    Indigillow
    New member | Level 2
    2 years ago

    I'm having the same problem (Online only option not showing on right click). How can I check this (enabled the Dropbox extension in Finder in the Mac OS settings) - not sure where to find this info. Thanks!

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, Anja!

     

    For the second screenshot, you're currently on the website, so we'd actually like you to right-click on a file in your local Dropbox folder, then one you can find if you click on your Dropbox icon next to your clock and then on the little folder icon.

  • tartaronne's avatar
    tartaronne
    Explorer | Level 3
    3 years ago

    Hi

     

    Thanks for the information about the camera. Here are the two screenshots. Anja

     

    I'll try again. 🙂

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