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elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay...
account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey Alexis G.1, thanks for reaching out and sorry to see you're having this issue.

 

If you haven't already, please try the following steps, to see if they help:

 

  1. Check the spam/junk folder of the email
  2. Add no-reply@dropbox.com to the email contacts
  3. Try to login from a different browser/private browsing window
Alexis G.1's avatar
Alexis G.1
Icon for Super User rankSuper User
3 years ago

1- spam folder it's empty.

2- no-reply@dropbox.com it's already in the white/allowed list. 

3- I try with Edge, Chrome, Firefox, same results.

4- I try private browsing. I never received the code

 

The email it's OK, I send multiple emails to the same mailbox and all received without a glitch... but we don't receive the code so I cannot login to renew our Business Suscription.

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