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elhdesigner's avatar
elhdesigner
Helpful | Level 5
3 years ago
Solved

Not receiving 6 digit verification code

I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!

account access
Account Settings
emails
security
  • elhdesigner's avatar
    elhdesigner
    3 years ago

    Hey Jay, 

    I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!

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  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Alifz, let's jump right into this!

     

    Just to make sure we're on the same page: do you have access to the email address linked to your Dropbox account? 

     

    If so, then have you added no-reply@dropbox.com to your contacts list, in order to ensure that email goes through?

     

    Let me know more, and we'll take it from there! 

  • Haleeda's avatar
    Haleeda
    Explorer | Level 3
    2 years ago
    I also get the same problem. Have been try all the suggestions. Please reached me by email
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Haleeda! Before we take you to ticket, can you clarify if you’ve checked your email’s spam folder as well, and added no-reply@dropbox.com to your email contacts? 

     

    If you haven’t tried this yet, please follow these steps and attempt to log in again. Do you receive the one-time code now?

  • Haleeda's avatar
    Haleeda
    Explorer | Level 3
    2 years ago
    I have done both but still did jot received the code
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for giving that a go, Haleeda! I’ve logged you a ticket to the email address showing here. 

     

    Please reply back to me, when possible.

  • Haleeda's avatar
    Haleeda
    Explorer | Level 3
    2 years ago
    I have reply your email. Hope to hear good news from you.
  • Haleeda's avatar
    Haleeda
    Explorer | Level 3
    2 years ago
    Its been 24 hours since i reply to the email. There's no update yet.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Haleeda, I’ve just replied back to your email. Please keep in mind that the average response time for tickets is about one business day, so you may not receive a reply immediately after you send your email.

  • Saxa421's avatar
    Saxa421
    Explorer | Level 3
    2 years ago
    does not send a six-digit password to access an account registered via @mail.ru. I had an account before and access via recovery, but when I try to send the code, no email messages are received

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