Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

steemansnick's avatar
steemansnick
New member | Level 2
3 years ago
Solved

Option: Make available offline no longer available in context menu

Hello, I have all my files online only, but when I need to work with them I usually right click the folder and click 'Make available offline' but that option is gone since the last big dropbox update. How do I get this back please? I can't work like this.

desktop
dropbox business
sync

21 Replies

Replies have been turned off for this discussion
Show More
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi from me as well, abbipress! 

     

    From what I can see, it looks like you’re missing all Dropbox options from the dropdown menu. Do you see exactly the same thing if you right click on the rest of your files, as well? 

     

    Can you follow the accepted solution provided here, and let me know if you see any difference afterwards?

  • abbipress's avatar
    abbipress
    Explorer | Level 3
    3 years ago

    Hi there! Correct, any file that I right-click doesn't have any Dropbox options. I just followed the steps for the Finder Extensions and Dropbox was the only one I had checked this whole time. Are there any other options for me? I just updated my mac to Ventura 13.3.1, not sure if that matters.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks for the additional info!

     

    Just to clarify, did you also relaunch your Finder after checking the Mac Extensions, and it didn’t make any difference?

  • abbipress's avatar
    abbipress
    Explorer | Level 3
    3 years ago
    Yes I repeated the steps several times including relaunching my Finder
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi abbipress, at that point, can I send you an email, in order for us to have a closer look into this? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi abbipress, I just sent you an email, I'll see you there!

  • abbipress's avatar
    abbipress
    Explorer | Level 3
    3 years ago

    Hi there - I was passed along to someone else in my email thread for support and when I just replied it said the inbox is unmonitored and that I would have to submit another ticket...

     

    I've been communicating through support for a couple of months now, is there anything else I can do? I'm getting to a place where I feel like I should give up.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey abbipress, sorry to hear you're having issues with this.

     

    Could you share your ticket ID with us so that we can look it up in our system? 

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!