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frnkc-6's avatar
frnkc-6
Helpful | Level 6
2 years ago

Persistent Dropbox pop-up notifications about files being online-only on Win11

My Win11 Dropbox continues to hammer me with Popups that say:  "Sync Status  These files are online-only. To Open them, first move them into your Drop box folder." I traced some of these files ...
desktop
Error Messages
Notifications
sync
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi from me too, frnkc-6! Can you please hover over the Dropbox icon in your system tray and send me a screenshot of what appears there? 

 

I’d also like one more screenshot of the pop-up message you keep getting, so that I can investigate further.

frnkc-6's avatar
frnkc-6
Helpful | Level 6
2 years ago

Hi Nancy

Hmm... I just booted my PC this am (there was a Win11 update late yesterday), and I don't see Pop Ups starting (Yet).  Here are the Dropbox pics (and the 89 empty files OneDrive can't upload ... I think that's from my OneDrive Dropbox clone directory): 

 

thanks! 

 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the additional info and screenshots, frnkc-6.

     

    I'm happy to see that you're no longer receiving these pop-up notifications.

     

    The sync status of the Dropbox app seem to be "up to date" as well, so hopefully, that will be the end of it.

     

    If the issue does return, though, let us know!

    • frnkc-6's avatar
      frnkc-6
      Helpful | Level 6
      2 years ago

      Hi Hannah 

      I was only "on" the computer a few minutes yesterday morning (when the PopUps stopped), and away from home the rest of the day.  Today, 3/14/24, when I turned on the PC the Dropbox PopUps returned like hot popcorn.  Same messages on the Popups AND same message on OneDrive: 89 files remaining..... 

       

      I'm almost sure it's related to the Dropbox Cache that 

      has a very similar number of files (and coded subdirectories that clearly 

      Dropbox creates on it's own): 

       

      Does this help? 

      Thanks! 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hmm, can you go to your Dropbox preferences, frnkc-6, in the "Sync" tab and send me a screenshot of the folder path of the Dropbox folder?

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