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frnkc-6's avatar
frnkc-6
Helpful | Level 6
2 years ago

Persistent Dropbox pop-up notifications about files being online-only on Win11

My Win11 Dropbox continues to hammer me with Popups that say:  "Sync Status  These files are online-only. To Open them, first move them into your Drop box folder." I traced some of these files ...
desktop
Error Messages
Notifications
sync
frnkc-6's avatar
frnkc-6
Helpful | Level 6
2 years ago

Hi Nancy

Hmm... I just booted my PC this am (there was a Win11 update late yesterday), and I don't see Pop Ups starting (Yet).  Here are the Dropbox pics (and the 89 empty files OneDrive can't upload ... I think that's from my OneDrive Dropbox clone directory): 

 

thanks! 

 

 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Thanks for the additional info and screenshots, frnkc-6.

 

I'm happy to see that you're no longer receiving these pop-up notifications.

 

The sync status of the Dropbox app seem to be "up to date" as well, so hopefully, that will be the end of it.

 

If the issue does return, though, let us know!

  • frnkc-6's avatar
    frnkc-6
    Helpful | Level 6
    2 years ago

    Hi Hannah 

    I was only "on" the computer a few minutes yesterday morning (when the PopUps stopped), and away from home the rest of the day.  Today, 3/14/24, when I turned on the PC the Dropbox PopUps returned like hot popcorn.  Same messages on the Popups AND same message on OneDrive: 89 files remaining..... 

     

    I'm almost sure it's related to the Dropbox Cache that 

    has a very similar number of files (and coded subdirectories that clearly 

    Dropbox creates on it's own): 

     

    Does this help? 

    Thanks! 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hmm, can you go to your Dropbox preferences, frnkc-6, in the "Sync" tab and send me a screenshot of the folder path of the Dropbox folder?

      • frnkc-6's avatar
        frnkc-6
        Helpful | Level 6
        2 years ago

        Hi Hanna

        I have no idea what you mean or how to locate:

        "Dropbox preferences, @frnkc-6, in the "Sync" tab"

         

        However, this JPG shows some of the repetitive temp files that I 

        strongly suspect are identical with Popup Events: 

         

         

        I do use the excellent 'backup program' SYNCBACK PRO to clone/update the native DROPBOX folder to my ONEDRIVE DROPBOX clone.  Using the 'mirror' function, ir adds/deletes files on a 'most current file' criteria to mirror the source to the destination folders.  Could that be part of the issue with my popups? 

        Thanks

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