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Sasq's avatar
Sasq
Helpful | Level 5
5 years ago
Solved

Someone got the password to my Dropbox account and changed my credentials.

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
account access
Account Settings
security
Sasq's avatar
Sasq
Helpful | Level 5
5 years ago

Thanks Mark.  I'm sorry, in my haste I forgot to add that they apparently changed the email associated with the account.  Any way to handle that situation?

 

CurtNi's avatar
CurtNi
New member | Level 2
5 years ago

I met same problem. Please help me, too.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Hey Sasq & CurtNi, thanks for posting your question here. 

    Would it be okay for me to reach out via email, so we can have a closer look into this? 

    Let me know.
    • Sasq's avatar
      Sasq
      Helpful | Level 5
      5 years ago

      Thanks so much, Lori.  I have already been contacted by Support and they solved the issue.  Thank You!

    • CurtNi's avatar
      CurtNi
      New member | Level 2
      5 years ago

      Yes, @Lori. Please email me. Thanks!! 

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        5 years ago

        That is fantastic Sasq! 

        Also CurtNi, you've got  :envelope:. 

        Cheers.

    • Yukarichels's avatar
      Yukarichels
      New member | Level 2
      4 years ago

      I need help accessing my account when the email was hacked, I have tried contacting support and I cant even click the link they gave me that marked my ticket as resolved, not sure why because nothing changed

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