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Sasq's avatar
Sasq
Helpful | Level 5
5 years ago
Solved

Someone got the password to my Dropbox account and changed my credentials.

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
account access
Account Settings
security
By1170's avatar
By1170
New member | Level 2
5 years ago
Hello. Can support please help me too? My email was taken over and I don’t have access to my old phone number.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hey By1170, sorry to hear that this happened.

Do you still have access to your email account, which is associated with your Dropbox, or have you lost access to that as well?

If you don't have access to your email, I'm afraid we can't really help you yet, you'll need to first regain access to that and then get back to us. 
  • Zoe5's avatar
    Zoe5
    New member | Level 2
    5 years ago

    Hi,

     

    I have the same issues and have been without access for days, Please can someone help me as soon as possible

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Hey Zoe5, thanks for joining the discussion here and sorry to hear about this.

      May I use the email address that's connected to your profile here, on our Community to reach out in order to investigate this internally?
      • Zoe5's avatar
        Zoe5
        New member | Level 2
        5 years ago

        Yes please can you email me and ill get back to you asap. The problem is with another account I have

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