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Forum Discussion

Sasq's avatar
Sasq
Helpful | Level 5
5 years ago
Solved

Someone got the password to my Dropbox account and changed my credentials.

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?   Thanks   edit: I see someone else had the same pr...
account access
Account Settings
security
Litenfiat's avatar
Litenfiat
Explorer | Level 3
5 years ago
Hi, it’s #13867700
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
This ticket seems to be closed Litenfiat

Would it be OK if I sent you a new one to the email address that's associated with your profile here on our Community?
  • Litenfiat's avatar
    Litenfiat
    Explorer | Level 3
    5 years ago
    Yes thank you
    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      No worries Litenfiat, you've got :envelope: 
      • Darchang's avatar
        Darchang
        New member | Level 2
        5 years ago

        Hello,

         

        I've got the same problem. Somebody hacked my mail account. Even though I know the actual password of the account, it won't let me login and ask me to reset my password with the mail I can't access ...

         

        Can you help me please ?

         

        Thank you

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