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Someone got the password to my Dropbox account and changed my credentials.
I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do?
Thanks
edit: I see someone else had the same pr...
Reset the password via www.dropbox.com/forgot ?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorThis ticket seems to be closed Litenfiat
Would it be OK if I sent you a new one to the email address that's associated with your profile here on our Community?
Would it be OK if I sent you a new one to the email address that's associated with your profile here on our Community?
Yes thank you
Hello,
I've got the same problem. Somebody hacked my mail account. Even though I know the actual password of the account, it won't let me login and ask me to reset my password with the mail I can't access ...
Can you help me please ?
Thank you
- Rich
Super User II
Darchang wrote:
I've got the same problem. Somebody hacked my mail account. Even though I know the actual password of the account, it won't let me login and ask me to reset my password with the mail I can't access ...
It sounds like your issue is actually different. From your description, it was your email address that you've lost access to, and not, presumably, your Dropbox account. You just can't sign into your Dropbox account because your password has expired.
In such a case, Dropbox cannot help you gain access to your Dropbox account. You need to first gain access to your email address, then you can receive the reset information for your Dropbox account. Without access to your email account, there's no way to gain access to the Dropbox account that uses that email address.
- I got mail but then they stopped answering… the last reply was 21/9 but it’s still not fixed 🙃
