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Someone got the password to my Dropbox account and changed my credentials.
I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do?
Thanks
edit: I see someone else had the same pr...
Reset the password via www.dropbox.com/forgot ?
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey Zoe5, thanks for joining the discussion here and sorry to hear about this.
May I use the email address that's connected to your profile here, on our Community to reach out in order to investigate this internally?
May I use the email address that's connected to your profile here, on our Community to reach out in order to investigate this internally?
Yes please can you email me and ill get back to you asap. The problem is with another account I have
- WalterSure thing, Zoe. You've got
id appreciate a direct email as i have a similar issue
- MeganHey premjonathan, have a wonderful Friday!
I've just sent a message to your Community linked email, and I'd be happy to see you there!
Cheers! - Hi!
This thread gave me a lot of hope.
I filed a ticket #14891374
My account was under my name and was taken over by another email. They took my account (with 3TB storage) and for a moment earlier when I still had access to my mobile app, saw that they deleted all my files except for a funeral video.
Is there anyway I can get my account back? I’ve been a loyal customer of Dropbox (paid) since 2017 and have had such positive experiences up till now. My entire work and portfolio is on Dropbox and I desperately need access to it. Please help. I haven’t got my ticket replied to. Please help! - MeganHi Reinhardtkenneth, thanks for posting today!
I created a new ticket on my end for you.
Reply back as soon as possible, and I'd be more than happy to help you out, as much as possible. - Hi Lori
Thank you so much I appreciate it
Here’s the same response I replied on my email:
I was hacked and for a brief moment I was still signed in on my mobile app, they changed my email, this hacker, I saw, has deleted EVERYTHING in my Dropbox apart from one funeral video for my grandpa (who unfortunately passed away from covid-19)
Everything else, over 2TB of file went missing. I pay for the 3TB plan. Is there anyway I can get my account AND files back? I’ve been a loyal customer of Dropbox since 2017 (recently even upgraded). Hi please contact me too, we have also a hacked account of a customer of us.
thank you
regards, Arjan
