Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Sasq
5 years agoHelpful | Level 5
Someone got the password to my Dropbox account and changed my credentials.
I think someone got the password to my Dropbox account and changed the associated password and e-mail account. Is there anything I can do?
Thanks
edit: I see someone else had the same pr...
- 5 years ago
Reset the password via www.dropbox.com/forgot ?
Jay
Dropbox Community Moderator
4 years agoHi HCAhydrographics, I'm sorry to hear about this matter.
Since the email belongs to a custom domain, do you mean that they have control of the actual email or domain itself, or that they logged into your Dropbox account and changed that email?
Any more details will help me to assist further.
Since the email belongs to a custom domain, do you mean that they have control of the actual email or domain itself, or that they logged into your Dropbox account and changed that email?
Any more details will help me to assist further.
HCAhydrographics
4 years agoExplorer | Level 3
Jay
Not sure how I lost the axxount however there are many attempts to my email server to accesss which i have still controll and my domain. However i have seen the hackers details on some of my avtive dropbox accounts which i removed in time but i lost completely the i am refering above and not sure how dropbox support can help as i have not clear communication yet. I have the haxkers email he used to locate the account if need it but the dropbox support is not there yet to achieve control we need.
Not sure how I lost the axxount however there are many attempts to my email server to accesss which i have still controll and my domain. However i have seen the hackers details on some of my avtive dropbox accounts which i removed in time but i lost completely the i am refering above and not sure how dropbox support can help as i have not clear communication yet. I have the haxkers email he used to locate the account if need it but the dropbox support is not there yet to achieve control we need.
About Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!