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sdshahbazi01's avatar
sdshahbazi01
New member | Level 2
5 years ago

Too many incorrect attempts. Please try again in a few minutes.

Hello I forgot my dropbox password and i use this link https://www.dropbox.com/forgot but i got this error "Too many incorrect attempts. Please try again in a few minutes." I didnt receive any em...
Account Settings
security
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi sdshahbazi01, thanks for posting on the Community!

This is generally a security measure to prevent multiple attempts to reset passwords.

Could you try waiting for 24 hours and then attempt to reset the password again? 

As you didn't receive any emails, could you try adding no-reply@dropbox.com to your contacts list, and check the spam folder the next time you attempt to reset the password?

Keep me updated with any progress!
  • JasonX's avatar
    JasonX
    Explorer | Level 4
    5 years ago

    My password no longer works.

    I've tried resetting my password, but keep getting the message "Too many incorrect attempts. Please try again in a few minutes."

    I wait 24hours, sometimes weeks, but still get this message and can not reset my password.

    Please can anyone help.

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      5 years ago
      Hi JasonX, welcome to our Community! 

      Do you have access to the email address linked to your Dropbox account? 

      If you do, would you mind if I sent an email your way, so we can investigate further? 

      Please keep me updated!
      • JasonX's avatar
        JasonX
        Explorer | Level 4
        5 years ago

        Hi Megan

         

        I do have access to the email address connected to the account. 

        It's also the account connected to my personal account.

         

        Many thanks in advance for your help.

         

        Jason

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