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sdshahbazi01's avatar
sdshahbazi01
New member | Level 2
5 years ago

Too many incorrect attempts. Please try again in a few minutes.

Hello I forgot my dropbox password and i use this link https://www.dropbox.com/forgot but i got this error "Too many incorrect attempts. Please try again in a few minutes." I didnt receive any em...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi JasonX, welcome to our Community! 

Do you have access to the email address linked to your Dropbox account? 

If you do, would you mind if I sent an email your way, so we can investigate further? 

Please keep me updated!
JasonX's avatar
JasonX
Explorer | Level 4
5 years ago

Hi Megan

 

I do have access to the email address connected to the account. 

It's also the account connected to my personal account.

 

Many thanks in advance for your help.

 

Jason

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 years ago
    Happy Friday JasonX, I hope you're having a wonderful day! 

    I just sent you an email, and I'll be happy to discuss and troubleshoot this further. 

    Enjoy!
    • Byron Wiltshire's avatar
      Byron Wiltshire
      New member | Level 2
      4 years ago

      Hi guys we have the same issue, we urgently need access to an account, who can I email ? 

      • Byron Wiltshire's avatar
        Byron Wiltshire
        New member | Level 2
        4 years ago

        hi guys, Iv been trying on an off the entire day i need to access my account urgently and i have no support email or contact number, how many minutes is "Please try again in a few minutes" how can i fast forward this process ? 

    • JasonX's avatar
      JasonX
      Explorer | Level 4
      4 years ago

      Hi

      Our email conversation seems to have stopped since I sent you the credentials for my second account. Did you receive them? If so, did you manage to look into the issue?

       

      Many thanks

      J

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago
        Hey there, Jason! 

        No, I didn't receive your reply. But don't worry, I just opened a new ticket on my end for you.

        Let's solve this, there.

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