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Forum Discussion

sdshahbazi01's avatar
sdshahbazi01
New member | Level 2
5 years ago

Too many incorrect attempts. Please try again in a few minutes.

Hello I forgot my dropbox password and i use this link https://www.dropbox.com/forgot but i got this error "Too many incorrect attempts. Please try again in a few minutes." I didnt receive any em...
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security
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Happy Friday JasonX, I hope you're having a wonderful day! 

I just sent you an email, and I'll be happy to discuss and troubleshoot this further. 

Enjoy!
JasonX's avatar
JasonX
Explorer | Level 4
4 years ago

Hi

Our email conversation seems to have stopped since I sent you the credentials for my second account. Did you receive them? If so, did you manage to look into the issue?

 

Many thanks

J

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago
    Hey there, Jason! 

    No, I didn't receive your reply. But don't worry, I just opened a new ticket on my end for you.

    Let's solve this, there.
    • shimonfadida's avatar
      shimonfadida
      Explorer | Level 3
      4 years ago

      I am having the exact same issue  -  really frustrating  it is actualy due to support i got on the chat with my business Accoint 

      can someone post any beneficial info about it?

    • tienthanhng's avatar
      tienthanhng
      Explorer | Level 4
      4 years ago

      hello Megan, I got the same issue and I didn't receive any reset password in my inbox. This is work-related dropbox so I'm kind of freak out now. Can you fast forward steps to help me directly? my contact email is  - My dropbox email is - and I can access both of my emails.

       

      Thanks.

       

      [Moderator note: Personal information removed per the Community's Guidelines]

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Hi tienthanhng, hope you don’t me jumping in. 

         

        I’ve opened a support ticket for you, so we can look into this internally. 

         

        When you have time, please check the email address that’s tied to your forum profile here, and reply back to me. 

         

        Cheers!

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