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sdshahbazi01's avatar
sdshahbazi01
New member | Level 2
5 years ago

Too many incorrect attempts. Please try again in a few minutes.

Hello I forgot my dropbox password and i use this link https://www.dropbox.com/forgot but i got this error "Too many incorrect attempts. Please try again in a few minutes." I didnt receive any em...
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Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
5 years ago
Hi JasonX, welcome to our Community! 

Do you have access to the email address linked to your Dropbox account? 

If you do, would you mind if I sent an email your way, so we can investigate further? 

Please keep me updated!
xxyyzz's avatar
xxyyzz
Explorer | Level 4
4 years ago

Hi there. I have been trying to reset my password for an email that  I haven't used for close to a year. There are two things are happened and I don't know what to do or who to reach out to:

1. I didn't receive the reset password link in my email. 

2. I tried to redo it, and it kept showing "too many attempts. try few minutes later"

 

Can someone reach out to me and help me out with resetting one of my dropbox account? 

 

Best

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Thanks for the comment here, xxyyzz and sorry to see you're having trouble.

     

    Can you try to reset your password again, from a different connection or network, to see if that helps?

    • xxyyzz's avatar
      xxyyzz
      Explorer | Level 4
      4 years ago

      Hi: 

       

      I have tried adding no-reply@dropbox.com to your contacts list and am still unable to receive a password reset email. This is very frustrating as I need to access my account. 

    • xxyyzz's avatar
      xxyyzz
      Explorer | Level 4
      4 years ago

      @Hannah. 

       

      I have tried everything that possible solution that I can find in this community, but none of it can solve my problem. would you please help me solve this problem? My work has been affected due to this matter. 

       

      thank you 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        4 years ago

        Don't worry, xxyyzz, we'll try our best to help you out.

         

        Are you not receiving the password reset email, on the address associated with the account you're using here, on the Community? Or is it a different Dropbox account?

         

        Can we send you an email, so we can look into this?

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