Cut the Clutter: Test Ignore Files Feature - sign up to become a beta tester here.

Forum Discussion

Bob-SF's avatar
Bob-SF
Explorer | Level 3
2 years ago

Unable to change the name of a device

I am unable to change the name of a device (an iPad) that appears in the online Security panel of my account. On the iPad I delinked the device from my Dropbox account, then confirmed that it disappeared from the device list in the online Security panel. Then on the iPad I changed the device name using the prescribed method. I verified that the name had been changed in the Apple ID section of the iPad settings. Then using the Dropbox app on the iPad, I added the device to Dropbox again. It reappeared in the Security panel of my online account, but without the name change. So I am stumped. Changing the name of a device should be easy to do.

Account Settings

12 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Bob-SF - thanks for bringing this to our attention.

     

    Could you please remove the device again from your security page after clearing your browser's cache and the Dropbox mobile app's cache as well?

     

    If the issue persists, please send us a screenshot so that we can have a visual too.

     

    Thanks! 

  • Bob-SF's avatar
    Bob-SF
    Explorer | Level 3
    2 years ago

    Walter, I did as suggested, but it didn't change the situation. Attached is an annotated screenshot that indicates the problems I'm having.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Bob-SF, is it OK if we log a ticket for you to this email address? Our team can investigate this further this way.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Bob! Please check your email’s inbox/spam folder, and reply back to my message, when you get the chance.

  • Bob-SF's avatar
    Bob-SF
    Explorer | Level 3
    2 years ago

    I did reply, but if you want me to confirm that the email address is mine, it is.

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Bob-SF, I've checked the ticket on our system, and I can't see any response from you yet. 

     

    Could you try replying to the email sent by the support agent again?

  • Bob-SF's avatar
    Bob-SF
    Explorer | Level 3
    2 years ago

    I just did reply — for the second time.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Bob-SF, I saw your latest email, and I’ve replied.

  • Michael Leddy's avatar
    Michael Leddy
    New member | Level 1
    8 months ago

    Same problem here. My device's name shows as Mac.lan, which is not the device's name. It appears that Dropbox is truncating the name and adding a .lan to it.   I have tried unlinking the device from Dropbox and adding it again — nothing changes.

    I think you need to make it possible for users to rename devices to make device names meaningful/intelligible.

About Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

Need More Support

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!