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Milo C.1's avatar
Milo C.1
Explorer | Level 3
2 years ago

Under Dropbox "Your activity" on my Mac, hidden synced files appear temporarily then disappear

Under Dropbox "Your activity" on my Mac, when a normally "hidden" file is synchronized (e.g. files in a "dot" folder, like .syncfolder), it appears briefly in the "TODAY" section, then disappears. Is...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Milo C.1, feel free to contact the support team directly with this information, and when you get the automated response, you can submit a video as well in reply to that email.

Milo C.1's avatar
Milo C.1
Explorer | Level 3
2 years ago

Okay, I submitted a "new" support request with the video attached, and also replied to this case's email notification with the video attached. Hopefully one of these will reach you.

 

Thanks

  • Milo C.1's avatar
    Milo C.1
    Explorer | Level 3
    2 years ago

    It is ticket #24402451

    • Milo C.1's avatar
      Milo C.1
      Explorer | Level 3
      2 years ago

      Another (different) rep responded to ticket #24402451 and closed that ticket, but he did not understand the problem I reported. This is still an issue. Thanks

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Milo C.1, I just checked and it seems your ticket is still open. 

         

        The agent will get back to you as soon as possible.

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