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Forum Discussion

Jessica5555's avatar
Jessica5555
Helpful | Level 5
5 years ago

Verification code not working on the desktop app

Unable to login in new computer. Verification code is texted to phone but every time I type it in to the computer it says it is not valid, have tried changing password and tried sending multiple codes...
account access
Account Settings
security
Michael G.134's avatar
Michael G.134
New member | Level 2
2 years ago

It's now April 2024, I've just got a brand new laptop with Dropbox installed, and get the same issue.

It sent me two security codes, I typed them in perfectly (within 10-15 seconds), and it rejected both.

 

I also loathe that Dropbox wants access to my Contacts, for me to login using Google.  They don't even make it an option.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I’m sorry to hear this, Michael G.134. Have you reinstalled the Dropbox app on your device, and it didn’t help either? 

     

    You can also try resetting your Dropbox password as an extra step, and it see if there’s any difference afterwards.

     

    Otherwise, feel free to send me a screenshot of any errors you’re getting, and I’ll have a look.

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