My shortcut icon stopped working a couple months ago. The only way I can access dropbox is through windows explorer. I'm running windows 10. I have uninstalled/reinstalled multiple times, restarted my pc multiple times. I've tried single and double clicking, right clicking, running as administrator. By the way, the software opens just fine on my phone. Suggestions?

Hi PRQ, what happens when you attempt to drag the shortcut to the taskbar? Are there no options to add it to the taskbar?

The Dropbox shortcut on my desktop isn't working

22 Replies

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Jay
Dropbox Community Moderator
2 years ago
Hi PRQ, thanks for bringing this to our attention.

Are you referring to accessing the Dropbox folder itself, or by opening the Dropbox desktop application which is visible in the system tray?

This will help me to assist further!
PRQ
Explorer | Level 4
2 years ago
It's the desktop application that won't open via the shortcut icon (on taskbar, in start menu).
Jay
Dropbox Community Moderator
2 years ago
Thanks for the info. When you uninstalled and reinstalled the app, did you perform an advanced reinstallation?

What is the current version of the app running on your computer?
PRQ
Explorer | Level 4
2 years ago
I just reinstalled normally via my online dropbox. (I've never heard of "advanced reinstallation"). The version is 190.4.6383
Walter
Dropbox Community Moderator
2 years ago
Hey PRQ - sorry to jump in here, but have you tried re-creating the shortcut after reinstalling the app?
PRQ
Explorer | Level 4
2 years ago
No I haven't - how do I do that? I'm not a techie so step by step please;)
Nancy
Dropbox Community Moderator
2 years ago
Hi PRQ! To recretate the Dropbox shortcut in your taskbar, please click on the small Dropbox icon in your system tray, go to your initials/profile picture > Preferences > Account tab. When you're at the Account tab, press alt + h on your keyboard, and click the "Create desktop shortcut" button.

Do you see the shortcut again after that?
PRQ
Explorer | Level 4
2 years ago
I don't see those things in that area. BTW, I neglected to mention that I have two accounts (business and personal). I can't imagine that would make any difference, but thought I'd mention it. AND, the dropbox icon didn't disappear from my taskbar, it just stopped working. See attached picture.
Rastaman
Explorer | Level 4
2 years ago
The user (PROQ) asked how to create a shortcut on his Taskbar - NOT on his Desktop.
How do you create a Dropbox shortcut on the Taskbar - like the one that used to work for a decade...
Dropbox has gotten SO BAD - NO SUPPORT all they care about is MONEY
Jay
Dropbox Community Moderator
2 years ago
Hi PRQ, what version of the Dropbox desktop application are you currently running?