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Why was my account disabled?
Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
[Moderator Edit: Removed personal information as per the Community's Guidelines]
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
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I don't understand why my account has been disabled without notification to me. I am a very active user of dropbox and how can I bring back my old account to recovery?
- Jay
Dropbox Community Moderator
Hi Justin Muschette, could you contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
Make sure to enter the same email for the account you're experiencing issues with, and then let me know the ticket ID from the automated response you receive. - My account since yesterday is disabled and there is not reason why I am use this plataforma every day.. please urgent help
Thank you so much. - Hi
I came to log back to my dropbox after 3 hours and it says disabled after i tried to login with my correct pass word. Account is paid and upto date. I need my files but i cannot access any and i filed a tech support but it says will get back to you since yesterday.
I am confused. Could i have been hacked
Help please. What if the people who hacked delete my files while dropbox support is so late - Mark
Super User II
Your account has not been hacked - your account has been disabled (aka closed) by Dropbox due to a breach of the terms and conditions.
Why was my account disabled?
My account was disabled but I'm not aware of why. I have two different tickets already open. It's been about 2 weeks since i saw that my account was disabled. I'm wondering if someone hacked my account changed my email and disabled it i have no idea. I'm truly hoping this can be resolved so I can have access to my files again.
Every few days my account gets blocked and i have to get support to solve this, at first they said that i had a corrupted file, so i had to delete it, but at the next day after my account was operative againt, it got blocked. I'm a teacher and i share a lot of content to my students, and its a great problem and a huge waste of time if every time i want to shere something, i have to contact support.
- JayHi ELGENERALTORRES, could you clarify exactly what you're experiencing on your account?
Are you not able to login to the account, or are your shared links no longer working?
@Dmg89, according to the ticket ID, I can see that there is a response from the support agent. You should've received their response direct to your email.
Could you check your inbox or spam/junk folder in case it was sent there? dear all without any reason and without any error message I cannot access my dropbox anymore. I am using client on ubuntu linux, and I have been actively using it so it has not expired for sure. I cannot recover my password neither since I have this error message like in title. Anyone can help?
