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Why was my account disabled?
Company account with email (like email Dropbox of me) has been disabled from Saturday, July 11, 2020.
Dropbox hasn't emailed notification?
This account is used for business.
Please help me!
[Moderator Edit: Removed personal information as per the Community's Guidelines]
Hi toannguyen2020; thanks for joining our Community!
As we won't be able to help much with account specific inquiries through this platform, I'd suggest using an incognito window while NOT logged into any Dropbox account to contact our support team through this form so we can look further into this.
Let me know if you have any more questions.
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- Megan
Dropbox Community Moderator
Hey zbyszek t, welcome to our Community!
Have you tried logging into the account and it's not letting you?
Could you try from another browser as it's crucial to our troubleshooting process?
Keep me posted, and we can take it from there! - Rich
Super User II
maria97k wrote:
I already opened a ticket from the incognito window and still got no response!
No one here can help you with this. You'll need to wait for a response from Dropbox Support. If you reply with your ticket number a Dropboxer might be able to pass it on to the Support team, but you'll still need to await their response.
- Why wonβt Dropbox contact me about my disabled account? Just needs to be reset. 4 days now, wth?
Hey guys -- this is happening to my team as well. We upgraded to Professional a little over a month ago (team of three), and now myself and the owner of the account aren't under the Professional subscription anymore. The owner tried logging and it says his account doesn't exist. The third person on our team still has access to the drive. I have access to the drive, but can't make any edits because it says my storage is full and moved me to a Basic subscription. Please advise! Thank you! π
- Hello, how are you? I have a problem with my account because the account has been disabled I would like to recover the account
- Can u undisable it pls
- Same
Hello!
I'm posting this on behalf of my brother who has been using Dropbox for a very long time now. He got billed the other day and then his account suddenly got disabled immediately. This was about a week ago and he is unable to get in contact with anyone for the account. He has no idea why it got disabled suddenly and immediately after he paid. He uses this service for his work, all of which is located in his Dropbox. How can he go about resolving this?
When he logs in, it says 'Account Disabled'
It's definitely not due to inactivity because he has been actively using it for a VERY long time.
This is referring to the account: [email address removed per the Dropbox Community's Guidelines]I have a dropbox business account and had access on it until Saturday when I was logged out and received a message saying account disabled.
We are a small agency and have crucial client files in our folders.
I have a DropBox business account and have started this account in order to ask the community for assistance.
Please help
- HannahHey JasonSintome, thanks for reaching out.
You should be able to open a support ticket about this through this page. Just make sure to use a browser that is not signed in to any Dropbox account or an incognito/private browsing window.
If you have any questions, let me know!
