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Forum Discussion
6-digit code not sent - want to find out if account still exists
hello,
i have another old account - mail adress and password existing - but if i wanna login an it says the system will send a 6-digit confirmation code, i do not receive on.
is there a way of checking what the issue is there. is there a way of checking if the account still exists.?
thanks.
10 Replies
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- Hannah
Dropbox Community Moderator
Sorry to hear about that, martin wendelin.
Can you check your spam folder as well?
If it's not there, make sure to add no-reply@dropbox.com to your email contacts, to see if that helps too.
Keep me posted.
hello, ich checked and i added the mail to my contacts and did reuqest a new 6 digit code. still none receiving.
- Hannah
Thanks for checking, Martin.
In that case, can we send you an email, so we can take a closer look into this?
hello - yes - you can send me an email. which adress would you like - the one connected to the account? can we do that via PM
- Hannah
Hi again, martin wendelin.
We can only email you to the address linked to your Community profile; is that the email address associated with the account that has the issue?
yes hannah - please mail to the adress linked to this account.
Hannah- did you write an email already? i did not receive anything..
Same i no have 6- digit code too please help.
- Hannah
Hey martin wendelin, I just sent you an email, so we'll continue there!
