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Terafuji's avatar
Terafuji
Explorer | Level 3
2 years ago

Account was "Deleted" but cannot create a new account with same email address

Good afternoon! I am new to the forums and currently using a second account to try and get my primary account back.   I've opened a support ticket to try and resolve this issue last month. In the o...
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Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi there Terafuji - sorry to hear you're having issues with this.

 

Can you please share your original ticket's ID so that we can look it up in our system?

 

Also, could you maybe forward us a screenshot of the exact error you're getting when trying to create a Dropbox account with the email address that's associated with the deleted account? 

 

Thanks!

  • Terafuji's avatar
    Terafuji
    Explorer | Level 3
    2 years ago

    Absolutely, Walter! The ticket ID is: 24138730. It also looks like when I responded to the ticket via email, it created two additional IDs: 24291460 and 24291414, though they should be identical.

     

    As for the error, I am receiving the following:

    If it helps, the URL that I am on during this error is: dropbox.com/register.

    Navigating to dropbox.com and selecting "sign-in" is giving the same error, though I do understand why sign in will give the error since they told me my account was deleted.

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the ticket numbers and the screenshot too Terafuji - much appreciated. 

       

      I was able to locate them in our system and I can see that they're all closed now. 

       

      May I open a new one on your behalf using the email address that's linked to your profile here, on our Community to investigate further? 

      • Terafuji's avatar
        Terafuji
        Explorer | Level 3
        2 years ago

        If you could do that, that would be great. Thank you so much!

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