Forum Discussion

aldentan1's avatar
aldentan1
New member | Level 2
7 months ago

All my files are stored in an old Dropbox account tied to an inaccessible email address.

All my files are in an old email account i don't have access to anymore.  that's basically it. the basic chat I had with an agent said I can contact the support tech team which can assist, bu...
account access
emails
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Hey aldentan1, I’m sorry to hear about this. 

Can you provide a few more details on what happens exactly when trying to enter your old Dropbox account? 

More specifically, do you remember your Dropbox password? If you do, you can still log in to that account. 

Are you being asked for a one-time code instead, after entering the correct password? 

Let me know what you see.

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