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aldentan1's avatar
aldentan1
New member | Level 2
7 months ago

All my files are stored in an old Dropbox account tied to an inaccessible email address.

All my files are in an old email account i don't have access to anymore.  that's basically it. the basic chat I had with an agent said I can contact the support tech team which can assist, bu...
account access
emails
security
aldentan1's avatar
aldentan1
New member | Level 2
7 months ago

It doesn't work. I can't even access the page the steps asked for. I even downloaded the apps and nothing can be see as stated in the steps.

I also do not have verification via SMS.

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
7 months ago

Are you being asked to enter a code that’s sent to your mobile device via SMS, or just the one-time code mentioned above (the one that’s sent to your inaccessible email address)?

Feel free to send me a screenshot of what you see at the login page as well; just make sure to cover your email address.

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