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aldentan1's avatar
aldentan1
New member | Level 2
7 months ago

All my files are stored in an old Dropbox account tied to an inaccessible email address.

All my files are in an old email account i don't have access to anymore.  that's basically it. the basic chat I had with an agent said I can contact the support tech team which can assist, bu...
account access
emails
security
aldentan1's avatar
aldentan1
New member | Level 2
7 months ago

Hey,

yeah i have the password to my old dropbox account

it's the one-time code which I can't get to now as I can't access the email anymore.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
7 months ago
aldentan1 wrote:

it's the one-time code which I can't get to now as I can't access the email anymore.

You need to contact support via http://www.dropbox.com/support while not logged in - even to here, so use an incognito window. If you do stay logged in you dont get the options to contact support. 

However, please note its unlikely you'll be able to get the account back: https://help.dropbox.com/account-access/lost-email-access.

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