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mas12509's avatar
mas12509
Helpful | Level 6
8 months ago

Almost impossible to login due to "games" captcha

Hi everyone! I have a problem I hope you can help me resolve.

I use my Dropbox free acount to move files from my phone to the office computer. They are personal things, so I can't install the app or login out of a private browser session. I have two-factors autentication active.

Dropbox makes me lose a lot of time in stupid games before login to prove I'm human. I'm not talking about reCAPTCHA here, but real games where you move people to the right chair and other crap like that.

How can I avoid this? It's ridicolous, if I wanted to play I will have open an account to a game site, not to personal cloudspace.

account access
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  • mas12509's avatar
    mas12509
    Helpful | Level 6
    8 months ago

    Thank you for replying,

    I get the same results in Private Browsing on Firefox, or in Inprivate Edge session.  It basically asks me to resolve some sort of puzzle between me inserting the password login and Dropnbox sending the sms code on my phone.  The first image is the "protect your account", "resolve this puzzle, so we know you're human" thing (I'm in Italy), the second one the actual puzzle. It asks to match three to ten images - the one in second screenshot is a 10-match thing and at every new slide it moves the person position and the chairs angulation. It's basically a nightmare.

    I haven't tried to reset my password, because I have changed it a few days ago when I have abilitated the two-factor authentication.

    Any suggestion is appreciated - if it keeps doing this, I'm going to have to stop using Dropbox interely.

     

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Sorry to hear that, mas12509.

    Have you tried a different browser, to see if you get the same behavior?

    Also, does it help if you reset your password?

    If you could send us a screenshot of what you're referring to, while hiding your personal info, would be really helpful as well.

    Thanks.

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