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CNS_NJ's avatar
CNS_NJ
New member | Level 1
2 years ago

An employee's email was used to create a malicious Dropbox account

I'm hoping someone here will be able to provide further assistance on this issue. One of our employee's mailboxes got compromised. While compromised, the bad actor setup a Dropbox account that is n...
account access
security
two factor authentication
Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

If its using the employee email the quickest and easiest way to resolve this is to go to www.dropbox.com/forgot and request a reset of the password. Then log in and close/delete the account yourselves. 

CNS_NJ's avatar
CNS_NJ
New member | Level 1
2 years ago

Hi Mark,

We attempted this to no avail. You cannot reset the password. The Drobox account is secured by MFA, that the bad actor controls.

We have access to the email, but without control over MFA, we cannot reset the password. This is not a viable option in our case.

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