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Ginkoyx's avatar
Ginkoyx
Explorer | Level 4
9 months ago

Can’t delete my account, I receive an unknown error.

Every time I tried to delete my account it says an unknown error occurred. My account is: [personal information removed per the Community's Guidelines] Would be great if someone knows how to solve ...
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Create or delete account
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago
Ginkoyx wrote:

Would be great if someone knows how to solve this!

Try a different browser, or, clear all of your cache, cookies and temp internet files and try again. 

  • Ginkoyx's avatar
    Ginkoyx
    Explorer | Level 4
    9 months ago

    Hi Mark! Thank you but I tried many times and did what you suggested, it still shows something error 500 and couldn’t delete my account. I don’t know if there’s any way to contact Dropbox IT team to delete it manually? Thank you

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      9 months ago

      Sorry to hear this persists for you Ginkoyx 

      May we reach out via email to have a further look internally? 

      • Ginkoyx's avatar
        Ginkoyx
        Explorer | Level 4
        9 months ago

        Yes sure that would be great, my email is [removed per the Community's Guidelines]. Thank you guys so much!

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