We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
billzink
2 months agoNew member | Level 2
Can I enter my Dropbox account with the auth code? I've lost access to my email address.
i don't have access to my old email and the system has a dual authentication code
can i log in w out access to the code or can i turn it off
w out being logged in?
3 Replies
- Dell_Dropbox2 months ago
Community Manager
Hey billzink, welcome to the commmunity!
I'd recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link.
From there you should be able to contact support. Make sure to pick an email to which you can receive and send emails from. - Nancy2 months ago
Dropbox Community Moderator
Thanks for posting on our Community today, billzink! Welcome aboard.
It sounds like the dual authentication code you’re being asked for is the 6-digit code mentioned here. In this case, it's not possible to turn this requirement off due to security reasons.
Besides logging a ticket with the steps Dell mentioned above, can you also take a look at this Help Center article’s section and let us know if the provided suggestions help at all?
- Megan2 months ago
Dropbox Community Moderator
Hi billzink!
Just following up to check if you had a chance to review our last message.
If you still need assistance, feel free to get back to me with the details requested. If the issue is resolved, we'd love to know what worked out for you.
About Security and Permissions
Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!