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Can I restore an account that was deleted?
Hello Dropbox Community!
This is my first time using the forum. Nice to meet y'all!
I decided to make this post thinking that maybe someone has ever had or heard about an issue like that. 2 Days ago, I was using the trial plan for business plan, and I decided to cancel the free trial plan and switch to the "plus" plan, but somehow, the dropbox team decided that it will a good idea to terminate your account if you cancel that plan, and I have no idea why someone would ever add such a thing on the billing page. I terminated my account, and I lost access to my files because I was looking for a downgrade. For 2 days, I've been trying to connect with the Dropbox team to figure and sort this out, but nothing happened so far. My files contain years of work and legal paperwork, and they seem to not care about that.
Does anyone have any idea if I will ever recover my files? I don't really care about the account, but the files are so important to me.
The Dropbox support team managed to find a solution and sorted the issue!
I'm happy that I got my files back! Thank you everyone!
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The Dropbox support team managed to find a solution and sorted the issue!
I'm happy that I got my files back! Thank you everyone!
I have exactly the same issue, reading along
How! I am crying mu eyes out, all my work is in that deleted box!
Hye Hannah, can you please help me with the same issue? I have a subscription for a year, then yesterday I added en trial for business just to check it out and decide it was not for me, I wanted to cancel that trial, only to find out that my whole former account is gone, in that account I have my life, I am a filmmaker, every raw material is in that account, my photos' my work, my family, everything, I have had the worst night of my life and I am begging you, please recover my account that was not deleted by me on purpose because my whole work will be ruined. PLEASE HELP
- Walter
Dropbox Community Moderator
Hey Nicolienkool - sorry to hear about this.
Would it be OK if we sent you an email to have a further look internally?
- Ranchen, I’m having a similar issue can you assist with my account please
- Mark
Super User II
KamillaV wrote:
Ranchen, I’m having a similar issue can you assist with my account pleaseAs you explained on this thread you missed the emails telling you the account was to be removed I am afraid there is no way to recover that account and data. Dropbox immediately removes it from their servers upon deletion.
Hi everyone! I just had this happen to me too! I am hoping I will get some help from support to get access to my old basic plan account with my original email. It is super frustrating how unclear it is when you try to cancel a trial that it will delete your account associated with that trial. And to make it more frustrating when I did get a response via email to my ticket, it said I had to reply from that email to "further my request". What does that even mean? Why do they have to make it so hard to get help. Is there any way to access chat with a live person, most companies have that option. I am hoping a monitor for dropbox community sees this and can help with my ticket. Any other insights for how to get help faster would be awesome! Thanks for your help.
