Forum Discussion

Quangkhai's avatar
Quangkhai
Helpful | Level 5
4 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
account access
Error Messages
security
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi everyone, I’m sorry to hear you’re having this issue. 

 

Quangkhai, have you received a ticket number from our support team? If yes, please send it over to me. 

 

biwaien123, can you let me know from which platform are you trying to sign in to your Dropbox account, when receiving this error? Is it on www.dropbox.com or are you trying to link a new mobile/desktop device? 

 

Can you please switch browsers and let me know if you still see the same error?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 years ago

    Hey Quangkhai, thank you for the ticket number! 

     

    I was able to locate it on our system, and I can see that it's being worked on. If you have any additional info, feel free to let the agent working on your case know. 

     

    I hope this helps! 

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