Forum Discussion

Quangkhai's avatar
Quangkhai
Helpful | Level 5
4 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
account access
Error Messages
security
Henry-84's avatar
Henry-84
New member | Level 2
4 years ago

Hey Quang Khai. Have you solved your problem yet? I am also having the same problem. I need help!

  • Quangkhai's avatar
    Quangkhai
    Helpful | Level 5
    4 years ago

    No, not yet ! There are many people having the same issue. The dropbox system cannot send SMS to our primary phone number ! Not sure why !

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey Henry-84 and biwaien123, thanks for your comments here.

       

      Since Quangkhai is already in communication with our support team about this, would you like us to also email you, so we can look into this internally?

      • Quangkhai's avatar
        Quangkhai
        Helpful | Level 5
        4 years ago

        Hi  Hannah ,

         

        My problem is solved. Thank you so much for your help.

         

        Regards,

        Quang Khai

         
  • Henry-84's avatar
    Henry-84
    New member | Level 2
    4 years ago

    Oh no. My data!!! 😓

    • biwaien123's avatar
      biwaien123
      Helpful | Level 5
      4 years ago
      It feels like this is technical issue from Dropbox and as of now there is nothing they can do.
      I have not changed my phone, phone number or even my address(Vietnam) so I am pretty sure this is not my fault

      Please keep checking and supporting each other to resolve this soon.

      Thank you!

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