Forum Discussion

Quangkhai's avatar
Quangkhai
Helpful | Level 5
4 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
account access
Error Messages
security
biwaien123's avatar
biwaien123
Helpful | Level 5
4 years ago

Hi,

 

Hope you have a good day!

 

Whenever I try to log into my account, it shows as below even though I have never changed my phone number or anything.

 

Two-step verification text message couldn't be sent. <a href="/help/364">Help</a>

 

Please kindly help and show me to resolve it.

 

Thank you!

 

khairulisl's avatar
khairulisl
New member | Level 2
3 years ago

Thanks

 

Mod note: This thread has been closed due to inactivity. If you're experiencing the same issue, please check out this thread.

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!