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Quangkhai's avatar
Quangkhai
Helpful | Level 5
3 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
account access
Error Messages
security
stefansant's avatar
stefansant
Explorer | Level 3
3 years ago

I tried to log into my account , but cannot log in, there is an error message as below : 

 

Two-step verification text message couldn't be sent. a href="/help/364">Help</a>

 

I dont have backup code, but I'm still using my phone, but the problem is they do not send message to my phone.

 

I already asked the dropbox team support for this issue but they close the case without any solution.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi stefansant, thanks for bringing this to our attention.

 

It looks like it's redirecting you to this page on our site. Do you still have two-step verification enabled on your device?

 

Is the phone number on your account up-to-date, if you recently changed it?

 

This will help me to assist further!

  • stefansant's avatar
    stefansant
    Explorer | Level 3
    3 years ago

    i never change my phone number ,

     

    when login always appears this notification

     

    We sent a code to your phone number ending in 56.
     
    but i dont get any message on message / whatsap app
    before this month i always get 2F number on my whatsapp number
     
    when i click resent code it say 
     
    We couldn’t reach your phone number. Are you sure it’s correct?
     
    i need to login to get my file asap, please help
    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi stefansant, you mentioned that you have already reached out to our support.

       

      Could you send me the ticket number, so that I can locate it on our system? 

      • stefansant's avatar
        stefansant
        Explorer | Level 3
        3 years ago

        Ticket #21073669

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