Your workflow is unique 👨‍💻 -  tell us how you use Dropbox here.

Forum Discussion

Quangkhai's avatar
Quangkhai
Helpful | Level 5
3 years ago

Cannot log into Dropbox account

I tried to log into my account , but cannot log in, there is an error message as below :    Can you please help me solve that problem ?   Two-step verification text message couldn't be sent. ...
account access
Error Messages
security
stefansant's avatar
stefansant
Explorer | Level 3
3 years ago

Ticket #21073669

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi stefansant, I’m sorry to hear you’re still having this issue. 

 

I was able to locate your ticket number in the system, and I can see it’s been closed in the meantime. If you’re still unable to receive the 2FA code to your mobile device, I’d recommend logging a new ticket, so that our team is aware of this. 

 

If you check your current ticket, do you see an option to open a new one perhaps as a follow-up?

  • stefansant's avatar
    stefansant
    Explorer | Level 3
    3 years ago

    i have created a new ticket but no reply

     

    Ticket #21115623

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Hi stefansant, since the latest ticket number was closed by the system, I just sent you a new one.

       

      Reply back to me there, and we will proceed. 

About Security and Permissions

Find answers to your questions about Dropbox account security and permissions.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!

Recent Discussions