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Joe 2's avatar
Joe 2
New member | Level 2
2 years ago

Can't access Main Admin for Dropbox as email no longer exists.

Hi -Our main admin left the company.  We had access to her dropbox but the freelance IT guy came in, changed our emails from Fasthosts to another provider and cancelled the Fasthost plans, so that em...
Account Access
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Joe 2's avatar
Joe 2
New member | Level 2
2 years ago

Hi 

unfortunately it is our IT guy who is the security breech - he has dropbox open under the main admin's email but it appears he has changed the password - I have tried to log in under the original email and password but it's being rejected.  Unfortunately he knew we weren't very tech savvy and has used that to his advantage!

 

We don't have any other admins. 

I've been in touch with our old email provider but they can't/wont do anything now the plan has been cancelled

 

Surely there has got be a way to sort this out??

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Joe 2, it sounds like a complicated situation, and the fact that your IT had access to all the info, in order to access the account and change the password doesn't help. 

 

I can't promise anything, but it's worth that we have a closer look into this. Can I send you an email? 

  • Joe 2's avatar
    Joe 2
    New member | Level 2
    2 years ago

    absolutely thank you.

    I've been messaging some one at drop box on messenger and we've got a bit more info but i'll put that in the email

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Joe 2! Sorry for jumping in. 

       

      I just logged a ticket for you. Please reply back to me, when you get the chance, and we’ll look into this further.

  • Vicky8's avatar
    Vicky8
    Explorer | Level 3
    2 years ago

    Hi All,

     

    This post was very helpful, I have a similar situation. Can Megan please send me an email?

     

    Thank you 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Vicky8! I hope you’re doing well. 

       

      Have you double checked if your Business team has a second team admin? You can also take a look here for the steps to follow.

       

      If not, is there any chance that someone on the team has direct access to the current team admin’s email address?

       

      Let me know, and we’ll take it from there.

      • Vicky8's avatar
        Vicky8
        Explorer | Level 3
        2 years ago

        Thank you so much Nancy, 

         

        I appreciate your prompt response, I will respond to your question soon.

         

        Can you please let me know, how can be determined if admin has viewed, or opened files, documents  on a member account, or made any changes, deleted files?

         

        I read your instructions and it looks like the admin has access to all documents of the members.

         

        Can you please clarify 

        Thank you Nancy 

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