Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Latner's avatar
Latner
New member | Level 2
3 years ago
Solved

Can't get into account over quota

I can't get into my account to remove old folders, DB wants to force me to upgrade.
account access
  • Jay's avatar
    Jay
    3 years ago

    Hi Latner, thanks for messaging the Community.

     

    You should still be able to access your account on the site, even when it's overquota.

     

    If you're not able to do so, could you attach a screenshot showing what you're seeing?

     

    This will help me to assist further!

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Latner, thanks for messaging the Community.

 

You should still be able to access your account on the site, even when it's overquota.

 

If you're not able to do so, could you attach a screenshot showing what you're seeing?

 

This will help me to assist further!

  • Latner's avatar
    Latner
    New member | Level 2
    3 years ago

    I figured it out thanks!

     

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      3 years ago

      Glad to hear you were able to resolve this matter. If you have any further queries in the future, feel free to message back.

       

      Enjoy the rest of your week!

About Security and Permissions

Start a discussion in the Dropbox Community forum to get help with your account security and permissions. Find support from Community members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!