can't receive code because email no longer active, how can get access?

Hi again, charrua4! 

If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround. 

Let me know if you’d like that.

Nancy - can you please open a support ticket for me? I have read this thread and I have the exact same problem. Email is no longer activated and dropbox now requires me to enter an access code that will only be emailed to the closed email account. I also have no devices or anything or any way to 'recreate' this old email address.

Thank you for please helping me!!!!

Hi again, @charrua4! 

If you want, we can open a ticket for you and have our support team look into this further, just in case there’s a workaround. 

Let me know if you’d like that.

Hi jacollin, I just sent you an email, I'll see you there!

Hi Megan,

is there where you would like me to reply or do I reply to the email?

Hi Megan,

I am not sure where/how you would like me to reply. I have a personal dropbox account and my work account was set up for:

[removed per the Dropbox Community Guidelines]

which has now been deactivated so I am unable to receive the access code that is now required (?) even though I still know the password.

I hope you can help me!

Thanks,

Jennifer

Hey jacollin, just make sure to reply from the email address associated with your Community profile here. 

Megan will reply back to you, to let you know how you need to proceed.

Thanks!