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jdowns's avatar
jdowns
New member | Level 2
3 years ago

Does Dropbox delete a maxed out account that has been inactive?

Hello,

I had maxed out my basic plan and hadn't really been using dropbox since. i went to reference something in there and everything but ONE photo had been deleted. Why did this happen? 

Thanks!

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Security
  • jdowns's avatar
    jdowns
    New member | Level 2
    3 years ago

    to clarify, it has been at least a couple years since using my dropbox.

    • Mark's avatar
      Mark
      Icon for Super User II rankSuper User II
      3 years ago

      Hi jdowns 

      Yes, Dropbox removes accounts that have not been logged in to in the past 12 months. So any files in that account would be removed after 12 months. 

      • jdowns's avatar
        jdowns
        New member | Level 2
        3 years ago

        okay thank you, that's what i thought. is there any way of restoring that? but why would one photo be left in there??

  • banko's avatar
    banko
    Explorer | Level 4
    2 years ago
    Hallo guys, my Dropbox account got deactivated Almost 1,5/ 2 years ago because an issue with breaking the policies. They said there was a file inside, which is Not allowed. Now my question: u see any chance to get my account back?

    Thanks!
    • Rich's avatar
      Rich
      Icon for Super User II rankSuper User II
      2 years ago
      banko wrote:
      my Dropbox account got deactivated Almost 1,5/ 2 years ago ... u see any chance to get my account back?

      No. Once an account has been deleted, there's no way to recover the account or the files that it contained.

      • banko's avatar
        banko
        Explorer | Level 4
        2 years ago
        But they said its deactivated, isnt that sth else? Thanks for fast answer!

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