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ulfthai's avatar
ulfthai
New member | Level 2
3 years ago

Dropbox account disappeared after signing in with Gmail

When I first created my Dropbox account long ago I used my hotmail  address.  When I now try to log in Dropbox says that my e-mail is xxxx@gmail. com and my files are gone. What to do?
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ulfthai's avatar
ulfthai
New member | Level 2
3 years ago

 These are some of messages Dropbox sent to my hotmail address. I think they prove that I earlier was connected to Dropbox with my  hotmail address.

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey ulfthai, would you mind clarifying where you see that you have a Dropbox account associated with a Gmail address?

 

A screenshot would definitely help! Just make sure to hide your personal info on the screenshot.

 

Also, when you try to login using your Hotmail address, what do you see?

  • ohgriffith's avatar
    ohgriffith
    Explorer | Level 4
    2 years ago

    I have the same prioblem.  For many years I signed in with my hotmail account.  then I heard about using a gmail signin.  Now, I cannot see or use the 95% of my emails which used hotmail.com as an address.  Wish I had never heard of using a gmail addresss, and I do not know how to proceed to get back to my hotmail address. at least it worked well for me. 

    Thank you for any suggestions.  [personal information removed per the Community's Guidelines]

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Hi ohgriffith, I’m sorry to hear about this. 

       

      How long ago did you log in to Dropbox with your Gmail address? 

       

      If you open your Hotmail email address now, are you still getting emails from Dropbox there?

       

      What if you try to reset your Dropbox password from the login page, and use your Hotmail address instead of Gmail? Are you able to access your old account after that?

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