Dropbox captcha error

Hi from me as well, mas12509! If you haven’t already, can you please try the audio challenge next and let me know if you can sign in to your Dropbox account successfully after that? 

I’d also like to know if you’re part of a work-administered network, or not.

Hey jmsgrime! If you’re part of a Dropbox team, can you please have your admin ensure that dropbox-api.arkoselabs.com is in the list of approved domains (as mentioned here)? 

Other than that, can you please try the audio challenge instead and let me know if you’re still having trouble logging in to your account?

Hi! The computers in my company are not on a network, we use single computers like we are at home, we are a very small reality.

The audio challenge is very impractical to try at work - I"ll let you know if and when I can, but sounds to me a bit like closing a gap in your car wheel with chewing gum. The problem is not "I can get the challenge to work ", is that the challenges shouldn't be there in first place. No offense, but I'm not looking for a workaround.

In the meanwhile, I tried a private session access from Firefox on my Android phone, and it worked fine without asking me anything but password and sms code. The computers at work are Windows 11, and I have successfully logged on them in private sessions before.

Thanks for taking the time to share your thoughts on this with us mas12509 

I've logged your feedback in our system and please let us know of any updates, when you get the chance. 

Hi! I'm sorry if I'm being abrasive on this, but generally workaround are a way to "you do the workaround, we will resolve the problem sooner or later", and that "later" never comes.

I've tried the audio option - it asks to choise which song has a change of instrument in there. 10 sets of 3 songs, and not being a musician I have  to imput a random number and hope for the best, because I have no idea

Instead of playing games or jingles, why don't you simply remove this crap altogether, and put two-factor authentication as a must? It will keep accounts secure from bots at the same way, and we will be free to access our accounts quickly as we are supposed to.

I have been using the Dropbox free account for several years now. However, I am currently no longer able to log in to the site because the login puzzle is not working. This cost me a total of 30 minutes of my time. With the best will in the world, I can't afford this waste of time. I will therefore refrain from using Dropbox in the future if no solution is found.

Hey jetter100, sorry to see that you're having trouble.

I understand where you're coming from and I've passed your feedback to our team about this.

Can you check the suggestions on this thread and let me know if they help?

Thanks.

Same issue here.

Login with Firefox fails anytime, using Edge succeeds, but all my shared files have gone. 

Please restore the old captha and bring my shared files back.

Thanks

Thanks for your feedback about the captcha, Hans1903, and sorry to hear about this.

Regarding losing access to your files, is it possible that you've signed in to a different account on Edge than the one you're signed into on Firefox?

ALL DAY we've battled with these puzzles! Trying to set-up a new PC in the office on a Thursday is bad enough but to be met with these captcha puzzle is just infuriating. Surely I can prove my humanity in less than 10 tasks! We are still no closer to getting logged in :)

We've all had windows updates this morning so I'm wondering if this has caused an issue?