Dropbox captcha error

As I can see that issue is all over the same.

I cannot login to my Dropbox account on new pc due to Endless CAPTCHA loop.

I am getting message that I am recognized as human being but after that the message from Captcha popped up about not correct result. Then new captcha window is started again. I tried to pass the captcha test few times today.

I have tried different internet explorers, Edge, Chrome, Mozzila.

Please fix this.

Hey tinem, thanks for the nudge here.

I wanted to let you know that your feedback is passed along to our team, like the feedback every user has given on this thread.

Regarding support, I wanted to clarify that your options depend on your plan.

You can see the available support options for your own plan on this page and you can see which support options are available to which plan here.

Agree.

I have used hours to get into Dropbox and impossible to solve this puzzle. Remove it or else you will lose a lot of customers.

It's also impossible to figure out emailaddress to support?

Yesterday i tried to find this community but again this stupid puzzles so gave up.

Today i succeded getting in here but it can't be right that we can't get help from the people behind Dropbox and have to find the help in this forum? :-(

Hey Marcsi & MorrisAnglis - sorry to hear you're having issues with this and thanks for sharing your thoughts with us.

I've logged your feedback ion our system and you can let us know if you have anything else to add.

If you happen to be having issues with this in the future, please try clearing your browser's cache and/or another browser. 

I hope this helps a tad.

I'm unable to log in to my Dropbox free account due to the new games CAPTCHA. The puzzle doesn't work reliably and has already cost me over 30 minutes trying to access my account. This is a serious usability issue, and unless a fix or alternative is provided, I’ll have to stop using Dropbox entirely. A more accessible and efficient CAPTCHA solution is urgently needed.

I have the same problem, stupid idea to make this capcha.

Hey John Bingley & Gabriele-Luxembourg!

I just sent you an email, in order for us to have a closer look into this.

I'll see you there, thanks!

Hi all (and dbox_​): I have the same issue. I have spent 20 minutes solving quizzes, never succeeding, and gave up after that. So, maybe changing browser, clearing cache, and private browsing solve the issue temporarily, but the question is: why Dropbox (whose services have been so far impeccable) is using this adversarial method with the poorest user experience score I have ever experienced to sieve humans from robots?

@Dropbox: please stop it, and adopt another one (e.g., the one used by Overleaf seems way better)

Once again I was prevented from  completing a puzzle. I  attempted around 60 moves, the attached is just a few of those moves.

https://www.dropbox.com/scl/fi/2reqkugq9t1dzcpx42mur/Dropbox-puzzle.mp4?rlkey=yi59g3g9q6bclhyp4qo19wrfa&st=xviyy7hy&dl=0

Thanks for that, John Bingley, we'll wait for your update.