Forum Discussion

Dinesh_Hewav's avatar
Dinesh_Hewav
New member | Level 2
3 years ago

Dropbox Password Reset Email not Receiving

Dear Dropbox Team,   I need your urgent support to retrieve my business dropbox. After the 23rd September new upgrades to your system folders , I had a issue that none of new PDF documents saved ...
account access
Dropbox Passwords
security
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hi Dinesh_Hewav, thanks for bringing this to our attention.

 

I’d recommend getting in contact with our support team directly to look into this matter in more detail.

 

You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link. 

 

From there you should be able to contact support. Make sure to enter the same email you use to login to Dropbox. 

 

Keep me updated with any progress!

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