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LauCar's avatar
LauCar
New member | Level 2
2 years ago

Error 500 doesn't let me access my Dropbox account

This occurred first after I saved a .js file and since then it keeps appearing on the screen so I don't have any access to my files and folders

 

 

I need to share one of my files (for work) asap and it is very important that I manage to do so today!

Can anyone help solve this problem? I am practically locked out of my account

account access
security
Web

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi LauCar, thanks for bringing this to our attention.

     

    Could you try switching browsers to see if this helps?

     

    Otherwise, you can try using incognito/private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely.

     

    Let me know how it goes!

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