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Forum Discussion
"Failed to send text message for two-step verification" error when trying to sign in
Hi,
I am facing the same issue.
Ticket #20977317: DB: cannot access my account
Walter
Dropbox Community Moderator
Dropbox Community ModeratorHey jonmchee, thanks for the ticket ID.
I was able to locate it in our system and passed your comments on to the agent handling your case.
You should be hearing from them soon, but please let us know if you have anything else to add in the meantime.
As for you Agustin_NM, would it be OK if we reached out via email to have a further look internally?
Hi @Walter, I tried to reach out on Messenger and here in the chat group. It has been 12hours and no agent has approached me yet. I need to know if there is a bug with the new login or if the account has been compromised. I work with extremely sensitive client files.
I suspect the problems have to do with two factor authentication. It has let me reset the password with a recovery email. But it still won't let me enter the account with the error that it can't send the verification SMS to my mobile, that's on the web. In the app it gives an invalid password error, that's why at first I reset the password, but then I saw that it was a 2FA system failure. To clarify that this happened to me because I was configuring a new smartphone, Dropbox still works fine on the old one. I don't think this has to do with a security breach.
- Hi Agustin, I am experiencing the exact same error as you described. Difference is I didn’t make any changes on my phone or any other devices associated.
- Jay
Hi everyone, have you already tried to contact the support team directly regarding this matter?
