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Forum Discussion
"Failed to send text message for two-step verification" error when trying to sign in
Hi,
I am facing the same issue.
Ticket #20977317: DB: cannot access my account
I suspect the problems have to do with two factor authentication. It has let me reset the password with a recovery email. But it still won't let me enter the account with the error that it can't send the verification SMS to my mobile, that's on the web. In the app it gives an invalid password error, that's why at first I reset the password, but then I saw that it was a 2FA system failure. To clarify that this happened to me because I was configuring a new smartphone, Dropbox still works fine on the old one. I don't think this has to do with a security breach.
Hi Agustin, I am experiencing the exact same error as you described. Difference is I didn’t make any changes on my phone or any other devices associated.
- Jay
Dropbox Community Moderator
Hi everyone, have you already tried to contact the support team directly regarding this matter?
- I have but the agent just asked me to upload screenshots of the problem. I did so immediately and there is no response thereafter. It’s been 24hours. I am frankly really surprised at how harrowing this experience is, it really feels very unsafe to keep my files with DB in future. I really hope you can escalate this quickly and get it resolved asap and restore my faith in this.
- Jay
Do you have the ticket ID from the email in order to locate it on the system?
